![]() Scrutinizes all complaints against regulatory standards, our client policies/contracts, and internal operating processes.Drafts a response to be reviewed and approved by the Complaints Department Editors and/or Business Unit Management, while ensuring that the response and/or resolution meets service level.Determines an appropriate resolution and works across departmental lines as needed.Researches accountholder’s concerns, identifies the root causes, and makes recommendations to affect change in current procedures/practices.Communicates occasionally via phone/email with clients and multiple leadership levels within the organization.Communicates directly with accountholders and/or members of the Better Business Bureau, Attorney General’s office, etc., in writing.The Coordinator also responds to customer written complaints, classified generally as those that are received from an accountholder who is threatening to escalate (to the Better Business Bureau, Attorney General, file lawsuit) or an accountholder who is unhappy with the quality of service received or not satisfied with the way previous correspondence was handled. This position is responsible for responding in writing to executive complaints, generally from the Better Business Bureau, State Attorney General, Department of Justice, attorneys, and other regulatory agencies and. #CARDWORKS ADDRESS PROFESSIONAL#The Coordinator reviews, assesses and resolves issues in a timely and professional manner. The Coordinator is a primary point of contact for executive and customer written complaints, responsible for investigating and resolving matters related to the overall business operations and practices. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards. If for any extreme cases you would like to meet in person or send us any physical packages, you may request this via our support email and you will be provided with the appropriate location or address to meet or send this respectively.CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. We have compiled a knowledge base that allows you to access most of the information you may seek. You may first search our Help Center before reaching out to our support team. Our support team can always be reached via. We’re fully committed to ensuring that we are always available for our customers whenever they want. This setup is what has allowed us to scale across the African continent at an even faster rate even though we are headquartered in Atlanta, USA.īy constantly communicating with each other, the team is able to solve customer complaints and queries as and when they come. #CARDWORKS ADDRESS SOFTWARE#We do this by instilling a culture of discipline and also by investing in the appropriate software tools to allow us to collaborate and work remotely. Aside from allowing us to employ top talent across the world, we have been able to grant them the flexibility needed to work efficiently.Īs of the time of this writing Yellow Card has over 100 Employees across 14 African countries who are all working remotely, a userbase in the hundreds of thousands, and are growing at over 122% Month Over Month. We have created virtual versions of usual office comforts and are able to function just like any other organization with an office. In the past, Yellow Card has granted its team the autonomy to work from anywhere in the world by offering full-time, 100% remote jobs. ![]()
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